Travel with Kexito yourfavorite places

Q: Are there fixed KEXI stops?

Yes, there are about 1000 KEXI stops, which are distributed in a close-meshed network of stops throughout the district and marked with KEXI stop signs.

Q: Will KEXI also pick me up at my front door?

No, unfortunately this is not possible . KEXI is not a cab and therefore does not provide door-to-door service. However, the numerous KEXI stops are so close together in the service area that short walking distances to the pick-up location or destination are guaranteed.

Q: How can I book a KEXI?

You can book KEXI both via the KEXI app and by phone. A reservation via the KEXI app is possible at any time. By phone you can order KEXI via our Mobility Center between 6 a.m. and 10 p.m. In both cases, the booking request should be made with a lead time of at least 30 minutes before the start of the trip. KEXI app Simply download the app free of charge from the Apple Store or Google Play Store and complete your one-time registration with your name and email address. The next step is to enter your desired starting point and destination and the number of passengers. An easy-to-understand navigation will guide you through the booking process. Once the booking has been completed, you will see your nearest starting bus stop as well as more detailed information about your ride (such as the driver’s name, ride number), the vehicle’s approach in real time, and the estimated time of arrival. Booking by phone Of course, you can also book your ride with KEXI by phone. Our Mobility Center is available from Monday to Saturday between 6 a.m. and 10 p.m. via the toll-free number 0800 9999 800 and accepts telephone booking inquiries or reservation requests. Here you will also receive all important information about your booked trip and the stipulated pick-up location.

Q: Can I cancel my trip?

Trip cancellation is possible. To do so, you must either cancel your booking via the app or, if the booking was made by phone, by calling the Mobility Center at least five minutes before the agreed pick-up time.

Information about your Kelheim district express bus option

KEXI – which stands for district Kelheim Express Individual – is an on-demand service providing rides on demand – with accessibility for individuals with disabilities. Service in the Kelheim district is available from Monday to Saturday – try it out!

KEXI Kelheim:

KEXI Neustadt a.d. Donau:

349stops

at 250-meter intervals

Service areas

MondaytoSaturday

all year around

Book a ride!

starting at 1.50 Euro

per ride

Prices

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How it works

How KEXI works:

01.Download the app

To use KEXI on demand, simply download the KEXI Kelheim app from the Apple App Store or the Google Play Store and log in.

Buchungsapps

02.Book a ride

Enter your origin and destination and we will instantly show you which vehicle can pick you up, when and where. Book your ride and we will navigate you to a nearby stop where you will be picked up.

03.Ride along

And off you go! – You can follow the location of your vehicle live via the app. During the ride, other passengers with similar destinations may join you. Once you arrive at your destination, you can rate your ride!

…or book via phone under the toll free number:

+49 (0) 800 9999 800

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Service areas and times, prices

Here is KEXI on the road:

KEXI is on standby to receive your request for environmentally friendly transport taking you from A to B.

Since 1 October 2022, KEXI, your express bus in the Kelheim district, has been serving the entire municipal district of Neustadt a.d. Donau as well as Pförring.

Select your location:

[

Kelheim

incl. train station connection
in Saal a.d. Donau

Service area & prices

Neustadt
a.d. Donau

incl. marketplace Pförring

Service area & prices

Soon
in your
town too!



FAQ

No question remains unanswered:

What exactly is KEXI?

KEXI is an on-demand transport service that is intended to supplement classic public transport in the Kelheim district.

With KEXI you are flexible on the road, because KEXI takes you quickly and comfortably from A to B, without a fixed timetable and without a fixed route. You determine the location and the destination as well as the time of your trip. KEXI collects ride requests in the time window of your ride request, so that passengers with similar destinations can share the ride with you. This puts fewer cars on the road and protects the environment.

How does KEXI work?

You can book your individual ride quickly and easily via app or by phone.

KEXI picks you up at the desired time from the selected starting point and brings you quickly and reliably to your predetermined destination.

Please note: Due to the inclusion of additional passengers, we cannot guarantee an exact arrival time at the destination stop.

What are the Corona rules that apply to KEXI?

The KEXI traffic falls under the same rules as the normal public transport bus operation. Therefore, masks are no longer mandatory in KEXI vehicles. However, the wearing of a medical mask is still recommended.

Are there fixed KEXI stops?

Yes, there are about 1000 KEXI stops, which are distributed in a close-meshed network of stops throughout the district and marked with KEXI stop signs.

Will KEXI also pick me up at my front door?

No, unfortunately this is not possible. KEXI is not a cab and therefore does not provide door-to-door service. However, the numerous KEXI stops are so close together in the service area that short walking distances to the pick-up location or destination are guaranteed.

How do I recognize KEXI?

The white vehicles and their special KEXI design (blue KEXI lettering) are easy to recognize on the road.

How can I book a KEXI?

You can book KEXI both via the KEXI app and by phone.

A reservation via the KEXI app is possible at any time. By phone you can order KEXI via our Mobility Center between 6 a.m. and 10 p.m. In both cases, the booking request should be made with a lead time of at least 30 minutes before the start of the trip.

KEXI app
Simply download the app free of charge from the Apple Store or Google Play Store and complete your one-time registration with your name and email address. The next step is to enter your desired starting point and destination and the number of passengers. An easy-to-understand navigation will guide you through the booking process. Once the booking has been completed, you will see your nearest starting bus stop as well as more detailed information about your ride (such as the driver’s name, ride number), the vehicle’s approach in real time, and the estimated time of arrival.

Booking by phone
Of course, you can also book your ride with KEXI by phone. Our Mobility Center is available from Monday to Saturday between 6 a.m. and 10 p.m. via the toll-free number 0800 9999 800 and accepts telephone booking inquiries or reservation requests. Here you will also receive all important information about your booked trip and the stipulated pick-up location.

Do I have to specify in advance how many people I am booking a ride for?

Yes. Due to the fact that the number of passengers depends on the available seats in the vehicle, this information is very important for us. This is the only way we can match the number of available seats and determine the best and fastest connection for you and your passengers.

Can children use KEXI?

Yes, of course. However, children under the age of six may only travel if accompanied by an adult. A separate seat in the vehicle must always be booked for this purpose. Babies can only be transported in their own seat shell. For children, one child’s seat and one booster seat are available per vehicle. Baby carriages and buggies can be taken along.

Can I cancel my trip?

Trip cancellation is possible. To do so, you must either cancel your booking via the app or, if the booking was made by phone, by calling the Mobility Center at least five minutes before the agreed pick-up time.

Is KEXI accessible for individuals with disabilities?

Yes, indeed. All KEXI vehicles are accessible via a wheelchair ramp and also transport passengers seated in wheelchairs. However, KEXI is not suitable for transporting electric wheelchairs.

What will change from 2024 onwards?

Fare changes:
The fares for the “STADT”-KEXI services in the city of Kelheim and the city of Neustadt a.d.D. will be adjusted as of January 2nd.

A single journey in zone 1 costs 3.00€ for adults and 2.00€ for children/seniors.
A single journey in Zone 2 costs 4.00€ for adults and 2.50€ for children/seniors.
The 6-trip ticket in Kelheim is no longer offered.
The Deutschlandticket will continue to be recognized.

No-Show/Late-Cancel:
Furthermore, a no-show/late-cancel fee of 2.00€ will be charged from 02 January 2024.

The fee will be charged if a customer does not make use of a booked KEXI, or if the cancellation is made less than 15 minutes before departure.

If the customer has not deposited an electronic payment (PayPal / credit card) in their customer account, the account will be blocked. To unblock the account, the customer must book their next journey by telephone via the Mobility Center [Tel.: 0800 9999 800], which will unblock the customer account and add the No-Show/Late-Cancel fee of 2.00€ to the fare to be paid by the customer to the driver.

Passenger adjustment by driver:
To give drivers a little more flexibility when carrying additional passengers at a stop, there will be a “passenger adjustment” option for drivers, allowing them to book additional passengers with the same destination on the spot. This option will initially only be available on the “STADT” KEXI services in Kelheim and Neustadt a.d.D.

Conversion of the KEXI Kelheim app:
On 02 January 2024, the conventional “STADT”-KEXI services in the city of Kelheim will move from the Via-APP to the ioki-APP. Customers who previously used the “STADT”-KEXI service in Kelheim will have to download the KEXI APP from the respective APP store and register there to book journeys from January 2nd.

The KEXI KELHEIM APP from Via will be used exclusively for the autonomous vehicles from 02 January 2024, which will then be on the road free of charge in the 30 km operating area.

Does KEXI also drive autonomously?

Yes, in addition to conventional vehicles, you can also use automated shuttles in Kelheim in a certain service area. The vehicles are barrier-free and have six seats. A safety operator accompanies you on your journey.

The autonomous KEXI shuttles are available to you free of charge and operate from Monday to Friday between 9:00 a.m. and 4:00 p.m. in the areas of Kelheim Donaupark, Altstadt and the “Pflegerspitz” parking lot.

You can book your ride as usual via the KEXI Kelheim app or by phone, choosing whether you want to order a regular or an autonomous vehicle.
Please note: In order to use an autonomous KEXI, your starting and destination stops must be within the service area of the automated vehicles (KEXI stops: 30, 32, 34, 35, 36, 37, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 52, 53, 115, 116, 117, 122, 123, 124, 126, 127, 128, 129, 131, 132, 133, 134, 135, 137, 140, 141, 142, 143 and 150).

More information about the autonomous shuttles is available at www.kelride.com

Will the booking be cancelled if I close the app?

Your booking remains valid even if you close the app. After reopening the app, you will be shown where your KEXI vehicle is currently located.

Can I still change the destination during the journey?

Unfortunately, it is not possible to change the agreed destination during the journey, as the journey is shared with other passengers who have a similar route or destination.

With how many people do I share my ride?

This varies from trip to trip and depends on how many other passengers book a similar route to yours at the same time. There are a total of six seats available in our KEXI vehicles. Depending on the booking request, additional passengers may board a ride with a destination located along the route.

Are other tickets also valid on a KEXI?

The KEXI tariff applies in the KEXI.
The Deutschlandticket is recognized.
Rail tickets (e.g. the Bayern-Ticket) or tickets from other transport associations are not recognized.

Is the D-Ticket also valid for KEXI rides?

Yes, the use of KEXI is included in the D-Ticket. The prerequisite for this is that you state at the time of booking that you are in possession of a valid D-Ticket and can present this together with a valid ID document at the start of the journey. The name of the D-ticket and the ID document must match.

It is important that you state that you have a D-Ticket when booking via the KEXI app. The booking will then be displayed as “free”. When booking by telephone, you must also state that you wish to use a valid D-Ticket for the journey.

Proof (D-Ticket and ID document) must be presented to the driver.

Please note: All bookings that are booked as a one-way ticket with a corresponding fare can no longer be converted into a D-Ticket at a later date. In this case, the fare must be paid to the driver. Subsequent conversion by the driver is not possible.
You can purchase the D-Ticket at various points of sale throughout Germany.

Translated with DeepL.com (free version)

Does my disabled person’s pass count as a ticket?

No. As an individual with a disability, you will be transported free of charge if you identify yourself as a disabled person beforehand at the KEXI Mobility Center by showing your official ID card (which must have a valid token) or by sending us a copy of your disabled ID card by mail or e-mail (please use the following email address: info@kexi.de).

The individual traveling with you will also be transported free of charge, provided that a permanent companion is necessary and that this fact is found on your disabled person’s ID card. A token is not necessary for the accompanying person.

How can I pay?

Cashless payment is possible with a credit card via the app.

The fare can also be paid in cash to the driver. You decide how you want to pay when booking. The actual fare will be shown to you before booking. If you book by phone, you will find out the fare from our Mobility Center.

Can I take animals with me?

In principle, yes, but safe and orderly KEXI operation must be ensured at all times and any nuisance or danger to other passengers must be prevented. Dogs are therefore only transported under the supervision of a suitable person and may not be accommodated on seats. Small animals may only be carried in suitable containers. Transportation is free of charge.

Can I take a suitcase or larger pieces of luggage?

KEXI usually offers sufficient space for hand luggage. If there is free space in the vehicles, suitcases can also be carried. However, we cannot guarantee room for a suitcase. Unfortunately, larger pieces of luggage cannot be transported due to capacity limitations.

Can bicycles be transported?

Unfortunately, no. Bicycles cannot be transported on a KEXI.

The transport of electrically powered lightweight vehicles (so-called “e-scooters”) is also excluded.

What if I am late?

It is important that you arrive on time at the agreed starting bus stop, otherwise the trip will have to be made without you. Unfortunately, KEXI cannot wait for you, as this would put other passengers at a disadvantage and cause further delays in the route planning.

Who can I contact if I have additional questions?

You can reach us at our Mobility Center from Monday to Saturday between 6 a.m. and 10 p.m. at 0800 9999800, and we will be happy to assist you. Your call is free of charge.

Are there discounted rides for children and seniors?

Yes, there are. Children from the age of 4 until the age of 12 and senior citizens from the age of 65 are entitled to a fare reduction.
Children up to the age of 4 are transported free of charge.